Exchange Policy
Change size or colour for FREE
Wrong size or colour? Within 7 days of delivery we pick up the item and deliver the right size or colour to you – completely free, both ways.
Prefer store credit? Get 10% extra
If you would rather choose something else later, take store credit worth the item price + 10% (for example, a ₹1,000 item gives you ₹1,100 to spend). It comes as a personal code, valid for 6 months, that works only on your account. If your next order costs less, the remaining amount stays with you as a new code.
No refunds for change of mind
We want every product to fit and work well for you. If something is not right, we exchange it: a different size, or a replacement of the same item. We do not offer refunds for change of mind or size – the only exception is an item that arrived damaged, defective or wrong and cannot be replaced, which we refund in full.
Exchange window
You can request an exchange within 7 days of delivery.
What can be exchanged
- Wrong size: unused, unwashed items in their original packaging, with all tags and accessories.
- Damaged, defective or wrong item received: replaced with the same product, or refunded in full if a replacement is not possible. Please report it within 48 hours of delivery with photos.
What cannot be exchanged
For hygiene and safety reasons, the following cannot be exchanged unless they arrived damaged, defective or wrong:
- Supports, braces and garments that have been worn or used.
- Wound care, dressings, bandages and other single-use or opened consumables.
- Nebulizer masks, tubing and other personal-use accessories once opened.
- Products damaged by misuse after delivery.
How to request an exchange
- Sign in and open My Account → Orders.
- Open the delivered order and choose Request Exchange.
- Tick the item(s), choose the reason, tell us what you would like instead (for example, size L), and add photos if the item is damaged or wrong.
We review every request within 2 business days. Once approved, we arrange a pickup or share the return address, and ship your replacement after the original item reaches us. If the size or item you want is out of stock, our team will contact you to suggest an alternative product.
Refunds for damaged, defective or wrong items
If your item arrived damaged, defective or not as described and we cannot send a replacement, we refund the full amount you paid for it (including its shipping) to your original payment method, or to a bank account / UPI ID for Cash on Delivery orders, usually within 5–7 business days after we receive the item back.
Exchange shipping is free
We cover the pickup of the original item and the delivery of the new one, for size and colour changes as well as damaged, defective or wrong items. If a pickup is not available at your PIN code, our team will arrange the easiest option with you at no cost.
Cancelling an order
You can cancel an order yourself from My Account → Orders while it is still Pending or Confirmed (before it is packed). Once it has shipped it cannot be cancelled, but you can request an exchange after delivery.
If a prepaid (UPI / bank transfer) order is cancelled before it ships, the amount paid is returned to the original account within 5–7 business days. Cash on Delivery orders have nothing to return.
Need help?
Raise a ticket from My Account → Support, email support@mybodyguardstore.com or call +91 88888 25925.